Thaleia Maher from Something2Offer and I have joined forces to co-create a series this month called What it Takes to Be a Virtual Assistant. She and I have had so many valuable discussions about being virtual assistants and working from home thtat we decided to get serious about this topic and create something that will really help readers understand what a VA is, and move forward in their quest to become one.
These are just a few things we will be covering on Franticmommy, and Thaleia’sSomething2Offer blog:
- What it Takes to Be a Virtual Assistant: The Basics
- What it Takes to Be a Virtual Assistant: Finding Clients
- What it Takes to Be a Virtual Assistant: Picking Your Niche
- What it Takes to Be a Virtual Assistant: Systems and Strategies for Sustainability (coming 8/29!)
- What it Takes to Be a Virtual Assistant: Tools and Skills
- What it Takes to Be a Virtual Assistant: How VA and Regular Employees Differ
- What it Takes to Be a Virtual Assistant: When to Know it’s Time to Hire a VA
- What it Takes to Be a Virtual Assistant: I’ve Hired a VA: NOW WHAT?
Today I am focusing on shifting gears and looking at VA’s from the viewpoint of an client with “I’ve Hired a VA-Now What?!”
The word “virtual assistant” is getting more recognized every day and more and more business professionals realize the benefits of outsourcing to VAs. It’s sooooo nice to see busy professionals giving themselves credit for what their time is worth and tapping into outsourcing as a way to free themselves up to do what’s most important –making money for their business.
But unfortunately there are a few business folks out there that know they need help, but once they hire a qualified VA they lapse into a bad case of “OK…NOW WHAT?” The need for help is replace with the worry of “how do I keep this person busy?”
First let’s Cover What kinds of work does a VA does.
Tasks for Virtual Assistants can be “Admin” related:
- responding to emails (Help Desk)
- managing client’s business calendar
- researching and compiling information
- business writing, editing, and proofreading
- co-ordinating mailings and marketing
- write and publish or schedule blog posts
- work with auto-responders
- rewrite of private label rights content
- optimize a website for search engines
- create a slideshow presentation
- update websites
- set up social networking profiles/pages
- create videos and publish them online
- proofreading marketing materials or blog posts
- creating e-newsletters.
- creating shareable images for social media.
- project management
- setting up a membership site
The list is endless. Most every task affiliated with business (no matter what industry you are in) is “outsource-able” to some degree. The best way for a someone thinking of bringing on a VA is…..DOCUMENT EVERYTHING YOU DO.
They are called “Process Documents” (some people call them Standard Operating Procedure (SOP) documents) and even if you remove the “VA component” from the picture, all business professionals should have some sort of documentation in place pertaining to how they conduct business. Having this information in place is golden just in case (god forbid) they are unable to run their business for a length of time. Having enough detailed information written down will enable friends, family or a team member to pick up the slack and keep things rolling.
A process document is just as it sounds-a document that describe your processes. It could be your social media process, your billing process, your marketing process, or even your lead generation process. Basically it is a roadmap of how your business runs including passwords, platforms, and best practices.
Not only is it valuable to have this info in place in case of emergency, it’s a wonderful tool for training in your new VA. Some training is required, but gone are the fears of “when do I find time to train this person?” or “what do I do with them now?“
NOW, if you are still stumped to what sort of tasks to farm out to your new VA think of it this way; what tasks are critical to the running of your business, but don’t directly make you money (social media, email organizing, bookkeeping, etc). Those tasks are the perfect place to start handing off and reserving your time as the business owner for creating revenue producing products and services.
Go HERE to see more for my What it Takes to be a Virtual Assistant series past posts. There is TONs of awesome info there, I promise 🙂